At Pinoy Fiesta Express (“we,” “us,” or “our”), we are committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including through our website, mobile app, and other online platforms.

1. Information We Collect We may collect and process the following information:

• Personal Information: Name, address, email address, phone number, and payment details.
• Shipment Information: Cargo details, shipping addresses, and delivery instructions.
• Technical Information: IP addresses, browser type, and information about your visit to our website.
• Customer Service Data: Information you provide when contacting us for assistance or inquiries.

2. How We Use Your Information We use your personal information to:

• Facilitate the shipment and delivery of your goods.
• Communicate with you regarding your shipment status, billing, and customer support.
• Improve and optimize our services, including through analytics and performance tracking.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure the security of our website and services.

3. Sharing Your Information We may share your information with:

• Third-Party Service Providers: Such as carriers, customs brokers, and technology providers who help us deliver our services.
• Business Partners: When collaborating with freight forwarding agents and logistics partners to fulfill your shipping needs.
• Legal Authorities: If required by law, such as in response to a court order, or to comply with legal and regulatory processes.

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Security We take data security seriously and use reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes implementing technical and organizational safeguards such as encryption, firewalls, and secure storage of data.

5. Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal information that we hold.
• Deletion: You may request the deletion of your personal data, subject to legal obligations.
• Opt-Out of Marketing Communications: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and understand how visitors use our services. You can control cookie preferences through your browser settings.

7. International Data Transfers If you are located outside of the countries in which we operate, your information may be transferred to and processed in countries where data protection laws may differ from those in your country. By using our services, you consent to such transfers.

8. Updates to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. When we make significant changes, we will notify you via email or through our website.

9. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

PINOY FIESTA EXPRESS
 Email: support@pinoyfiestaexpress.com
 Phone: +965 96039067

Address: Pinoy Fiesta Express
                    Bayut Al Wattayah Building,
                    Block 01, Street 122,
                    Al Farwaniya,
                     Kuwait